Looking to enhance the loyalty program experience and engagement for customers? Say..add automated emails and coupons to bring customer back? This module can really help.
Loyalty Automated is a powerful solution that uses the data generated by the loyalty program to auto- mate a series of actions that drives customers to visit more often,increase spending, and remain faithful. All this, while helping businesses to measure the loyalty program performance, analyze customer behavior, and reengage customers based on their transactional data and history.
Businesses want to increase sales and customer spent. How- ever, they do not have the time and resources to devote to a day-to-day analysis in order to create segmented targeted communications that will keep customers engaged.
Consumers are constantly re- ceiving spam with irrelevant o ers and noti cations. This happens because businesses usually send the same emails and o ers to everyone, specially the small ones that do not have the right tools and budget.
It provides the tools that allow businesses to really know their customers and automate the marketing efforts to reengage them successfully. Each automation is setup with unique rules that need to be met in order for it to be automatically triggered. Each automation sends a custom email, sms (optional), and a unique coupon that is also added to each customer account for redemption tracking purposes. Customer receives email/sms with a coupon and comes back to shop..
Start simple but strong! This popular automa- tion sends to each of your beloved customers a Happy Birthday message and a coupon on one of the most important day of the year, their birthday! Did you know that many customers wait anx- ious for the Promos that they receive for their birthday? They will love your business even more when they hear from you on that special day.
Ever wondered which customers have not been back in “x” amount of days and what to do to bring them back?
The Missing Customers automation identi- es customers that have not purchased in “x” amount of days and sends them a message with a coupon to bring them back! You can setup more than one automation of this kind so that the incentive sent to someone that purchased more recently is not the same one as to some- one that has been missing for a long time.
Surprise your frequent customers with incen- tives that will engage them even more and keep them coming back!
This automation allows you to de ne how many visits within a period of time a customer has to reach in order to receive that special promotion from you.
“$5 OFF coupon is sent to customers with more than 3 visits in the last 45 days”
Strong relationships typically start with great rst impressions.
This automation allows you to de ne an incentive that will be sent automatically to your customers after they have enrolled in your loyalty program. This coupon could be sent to them one or a few days after they visited you for the st time.
Engaging customers from day one is key.
Everyone loves this automation. The bene ts are huge. It allows you to send a message with a coupon to customers that have purchased a particular product or service during a period of time.
Imagine that if a customer purchases an espresso maker today this automation will send them a coupon for “espresso maker ac- cessories” to use on their next purchase.
This automation is designed to recognize and reward only the customers that you consider big spenders.
Simple and fabulous:
– Define how much a customer must spend in a period of time to qualify as “Big Spenders”
– The program identi es qualifying customers and sends them a thank you message with a personalized coupon.
Rewards redemptions are key to have a success- ful loyalty program. It increases the perception of recognition and value towards the business, as well as increases the customer life cycle.
This monthly automation takes the value of the points accumulated by each customer and com- pares it with the list of rewards. It will then send a message to the customer letting them now how close they are to their next reward.
This automation is created for the business to o er a promotion for customers celebrating a special occasion.
The system tracks the date of that special oc- casion and sends them a promotion to remind customers of that special date.
The manual/on shot rule will allow you to com- municate with your customers and send them an o er/promotion right when you need it.
Businesses love its exibility. It allows them to create a promotion when they need it and schedule it so it is sent to customers the date/ time they believe it will be more relevant to their customers.
Remember that we said “autopilot”? well, this au- tomation is a great example of that. It allows you to create in advance the messages and coupons that the system will be sending on those special festivities and seasons. Think Mother’s Day, Black Friday, Christmas, etc.
Don’t miss the opportunity to reach out to your customers during those special times of the year.
With this automation you can setup your whole promotional year in advance.